Privacy Policy

Jordan's Counselling Practice customer privacy notice 

This privacy notice tells you what to expect us to do with your personal information. 

• Contact details 

• What information we collect, use, and why 

• Lawful bases and data protection rights 

• Where we get personal information from 

• How long we keep information 

• Who we share information with 

• How to complain 

 

Contact details 

Email 

jordancounsellingpractice@outlook.com 

 

What information we collect, use, and why 

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods: 

• Name, address and contact details 

• Gender 

• Pronoun preferences 

• Date of birth 

• Next of Kin details including any support networks 

• Emergency contact details 

• Health information (including medical conditions, allergies, medical requirements and medical history) 

• Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions) 

• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests) 

• Payment details (including card or bank information for transfers and direct debits) 

• Insurance policy details 

• Records of meetings and decisions 

• Information about income and financial needs for funding or personal budget support 

We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature: 

• Health information 

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes: 

• Name, address and contact details 

We collect or use the following information for safeguarding or public protection reasons: 

• Name, address and contact details 

• Emergency contact details 

• Health information (including medical conditions, allergies, medical requirements and medical history) 

• Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions) 

• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests) 

• Records of meetings and decisions 

We also collect the following special category information for safeguarding or public protection reasons. This information is subject to additional protection due to its sensitive nature: 

• Political opinions 

• Health information 

We collect or use the following personal information to comply with legal requirements: 

• Name 

• Contact information 

• Any other personal information required to comply with legal obligations 

• Insurance details 

• Safeguarding information 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

• Personal information is used to provide a therapeutic service to the client. Information gathered will be used to help the therapeutic process. Only information that is useful to this process and therefore the client will be recorded. 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. 

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. 

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability. 

Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. 

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability. 

Our lawful bases for collecting or using personal information to comply with legal requirements are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability. 

Where we get personal information from 

• Directly from you 

• Family members or carers 

• Other health and care providers 

• Insurance companies 

• From the client directly 

How long we keep information 

Your information will be kept for seven years after your last session, after which it will be destroyed and deleted. 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

Who we share information with 

Others we share personal information with 

• Other health providers (eg GPs and consultants) 

• Insurance companies, brokers and other intermediaries 

• Organisations we need to share information with for safeguarding reasons 

• Emergency services 

• Professional advisors 

• Organisations we’re legally obliged to share personal information with 

Duty of confidentiality 

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where: 

• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses); 

• we have a legal requirement (including court orders) to collect, share or use the data; 

• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime); 

• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or 

• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process. 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint